Shop Policies & FAQ

Shipping:

Packages are shipped with USPS First Class Mail within 3-5 business days of your order. Free shipping on all domestic orders within the US. International shipping to your country can be made available upon request. There may be delays around the time we attend conventions. When we do, there will be a notification on the homepage to show the dates we are leaving. You can also check our upcoming conventions pages to see when you can expect delays. 

The post office is closed on sundays and holidays. Processing time does not count these days, and orders that may normally be posted on those dates will be sent the following day.

Delivery times will vary depending on your location. 1 day shipping express and other delivery dates are guarantees by the post office and are out of our control. Customers are responsible for any customs and import taxes that may apply. We are also not responsible for delays due to customs. While most post office issues will be out of our hands, we will do our best to help you resolve them! 

Lost/stolen:
We are not responsible for lost or stolen items. In the case of a lost or stolen item, please contact your local authorities to report the incident. We will do our best to locate packages the post office have failed to deliver. If the lost item cannot be located, we may file a claim on your behalf. Replacing items from an order will be determined on a case by case basis. 

Undeliverable/Returned Items:
All customers are responsible for correct addresses. If you are unsure of your address, check the USPS site to verify. We will not refund the amount of shipping it cost to send out and will ask for an extra shipping cost to send back out to updated addresses.

Packaging:
All of our items are carefully shipped. Large prints are loosely rolled into a Kraft Tube to prevent any damage, while charms will be packaged and sent in bubble mailers. Mini prints will be shipped flat unless purchased with a larger print, in which case it will go into the tube with the large print. We may use different packing methods for orders of various items. We may also have to split your order into 2 packages if they do not fit into packaging together.

Returns: 
We do not accept returns, exchanges, or cancellations after your item has been sent out, but please contact us if you have any problems with your order.

Refunds:
Refunds will be processed on a case-by-case basis. We can generally refund a mistaken order if we are contacted quickly within the processing time before an item is sent out. We generally cannot refund orders that have already been sent out, but please contact us if you encounter any problems with your order.